Internal Sales Agent

Johannesburg, Gauteng, South Africa · SALES

Description

About SPARK Schools

SPARK Schools is a network of affordable private schools implementing Africa’s first blended learning model for primary school students in South Africa. SPARK Schools provide transformational education innovation through our blended learning model, which elevates student achievement and provides the tools teachers need to serve their students effectively.

The blended learning model, which combines classroom teaching and online instruction, allows teachers to anticipate student needs and equips schools to provide personalised education at an affordable cost. SPARK Schools is pioneering this transformative education model to ensure the accessibility of university and careers for all.

SPARK Schools is a high growth, mission driven and highly entrepreneurial organisation; and is looking for dynamic people to join our team.

Purpose of the Position:

As a Sales Agent you will play a key role in the day to day operations of the Sales Team.

As the first point of contact with customers, existing parents, academic and school operations team members, you will play an integral role in providing memorable and delightful customer experiences across all communication channels. You will act as a single point of contact for all internal and external stakeholders, including the handling of all their queries or challenges with a sense of urgency. You will be required to take ownership and be accountable until a resolution is reached.

As a representative, you will need to supply information to potential customers about the product, follow up with current clients about satisfaction, and solicit new customers. Additionally, customer input is provided to developers and researchers to supply information about potential future products.


Your role will entail proactively managing leads and converting prospects or opportunities to finalise their online application forms. You will continuously follow up with prospective parents to ensure quick turnaround times for application finalisation and the submission of all the required documentation within Service Level Agreements.

You will create a positive and long lasting impression and relationships that both parties will value. Your days will be consumed by telephonic conversations, email, web chat and face to face from time to time.

A SPARK Schools representative facilitates student recruitment and enrolment in the SPARK Schools network by ensuring that our schools are fully enrolled with committed local families.

The SPARK Schools Support mission is to create systemic change in South African education and this role will be key to helping achieve this

Requirements


Qualifications:

The ideal candidate will possess the following qualifications:


Experience (in one or more of the areas below)


Skills and Mindsets

Benefits

Compensation: Market Aligned

Position Type: Fixed Term Contract

Location: Rosebank, Johannesburg, South Africa

Apply for this job